Delete Your Shift Account

Effective: May 25, 2026 · Complies with Google Play and Apple App Store account-deletion requirements

The fastest way — delete from inside the app

The in-app path is faster and more thorough than any web request. It runs immediately and revokes your authentication in real time.

1. Open Shift and sign in
2. Go to Menu → Settings
3. Scroll to the bottom (Danger Zone) and tap Delete Account
4. Type DELETE to confirm and tap the red button

You'll be signed out immediately. Your account and personal information are scrubbed within seconds; ride history is anonymized but preserved in aggregate for tax and compliance purposes.

Can't reach the in-app path? Submit a request here

Use this form if you can no longer sign into the app (lost phone, forgotten password, or you deleted the app before deleting the account). We aim to process web-submitted requests within 30 days.

What we do when we receive your request

• Acknowledge your request within 10 business days
• Verify your identity (usually via the email on file — for higher-risk accounts we may ask for additional verification)
• Scrub personal information from your users record: name, email, phone, date of birth, addresses, payment method references, profile photo, emergency contact
• Anonymize ride history so the trips can no longer be attributed to you (passenger name and driver name are replaced with "Deleted user")
• Revoke your Firebase Authentication record so the credentials can no longer sign in
• For drivers: also revoke Sign in with Apple tokens if applicable, and unlink Stripe Connect (Stripe records retained per financial regulations)

What we keep, and for how long

Some data must be retained to comply with law:

• Aggregate ride records — anonymized, retained 7 years for tax and financial reporting
• Driver documents (background check, insurance, licence photos) — 5 years after deactivation per NC TNC regulations
• Payment transaction records — retained by Stripe under PCI DSS obligations
• Audit logs of the deletion event itself — kept indefinitely so we can prove the deletion occurred

Everything else — profile PII, location traces, push tokens, support conversations older than 3 years — is scrubbed on the day of deletion. Full detail: Privacy Policy §5.

What you cannot recover after deletion

• Your wallet balance and ride credits (transfer or spend before you delete)
• Your rating and driver profile (drivers cannot re-onboard under the same email for 90 days)
• Chat history with Support and other users
• Referral rewards not yet redeemed

Questions?